SM: Has your online offering increased demand for your tutoring services? JC: We have also seen growth in pure student demand. Here I refer to students of families who are calling in and saying that they are interested in the Sylvan service but that they would like to take it online. They do not even
SM: Let’s talk about your online business. When did you start delivering your supplemental tutoring services online, and what was your strategy for doing so? JC: We started back in 2001. That was the launch point for our online program delivery. There were a couple of factors driving us to build an online program.
SM: Do the teachers recommend you to students’ parents? JC: Sometimes. It is true that our service is a referral or word-of-mouth business. We have been and still are the largest private employer of teachers in the country.
Jeff Cohen is the president of Sylvan Learning, a leading provider of tutoring services to students of all ages, grades, and skill levels. Before rejoining Sylvan, he served as president of Catapult Learning, which he grew from $65 million to more than $130 million. Prior to joining Catapult Learning, he was the senior vice president