Sramana Mitra: So, you do deals whereby you bring new products into your channel on a revenue-sharing basis? Chris Gatch: A lot of the services we sell to our customers are with third-party partners. Our desktop security product was delivered in partnership with F Secure. Our desktop backup product is in partnership with a large
Sramana Mitra: It’s very exciting that small businesses can afford technology at a completely different order of magnitude. Chris Gatch: Yes, it’s amazing. The capital required to start businesses now is dramatically less. The dollars involved in VC rounds have gone down as a result of cloud technology. What’s cool is that the stuff the
SM: What is the impact of Apple in all of this? CG: They’ve changed the browser landscape pretty considerably. They’ve driven HTML 5 shift in the industry and are forcing customers to have to redevelop sites that are moving away from Flash. We haven’t to have client solutions for tools that we roll out that
Sramana Mitra: The best way for us to understand the business and the dynamics of the business environment in which you play is to do use cases and segments. That’s why I’m leading you down this path. Chris Gatch: Sure. To that end, let me give you an example. We have a customer that’s a
Sramana Mitra: And what does it cost? Chris Gatch: It’s going to vary. A cloud data center can start at about $350 for a private center, which includes a completely segmented network environment, a logically separate firewall, about half a terabyte of storage, and a modest level of computing resources. It can scale to much
It’s nice to have an IT team on staff, but that’s not affordable for all businesses, especially small and medium businesses. That’s where managed services providers like Cbeyond come in. They offer small and medium businesses the same level of services that they would receive with on-staff IT teams at a fraction of the overall
Sramana: So, it’s the usual adoption cycle. I think we’re still at that early adopter phase of these technologies. Markos: Yes, definitely. People get concerned. They say, “Wait a minute. We don’t want the business being disturbed by all these things.” So, they don’t have to be disturbed, but it’s a case of you need
Sramana: OK. Fair enough. Crowd sourced customer support, technical support, this is something that we are seeing elsewhere as well. You know, in the program that I run, One Million by One Million, which is a virtual incubator, we have an Italian company called Crowd Engineering that is selling, both in Europe and the U.S.,