SM: What happened after 9/11? I remember, I bought the Polycom stock and it did very well for me. BH: We were ramping very, very fast through 1999 and 2000. Cumulative average growth rates in the 30’s and 40’s. After 9/11 it exploded even more for us, but for really horrible reasons. Then the financial
SM: What is the strategy you arrived at? And what is the process you used to get there? JK: It is pretty simple looking back. The process started simply by getting the various constituencies lined up. There was a board constituency, a senior management constituency, and you had key movers and shakers; people who, once
SM: When you mapped out the acquisitions, were companies like PlaceWare and WebEx on your radar? BH: We considered it. SM: Was it too expensive? BH: No, we did buy one actually. We bought MeetYou. It did not resonate with our company. It did not fit our go to market, although we were technically in
SM: How did LeapFrog miss the Internet? JK: This is an interesting question, one that I used to ask a lot. The company was, in 2001, very active with a product called MindStation which was a dial up hub where customers would subscribe and get learning applets from LeapFrog. It was a flop because it
SM: What was your response to the customer demands? We created a suite of solutions. We bought Accord Networks which we felt was the best multipoint conferencing network. Then we had the endpoints in the multipoint. From within we built an IT application called GMS, which allowed us to run all of the equipment. We
SM: While you were doing Orbitz, did you already join the board of LeapFrog? JK: No, I joined the board in April of 2005. SM: How did they find you? JK: Leapfrog had been in the process of restructuring its board of directors, moving from insider directors to independent directors. They were looking for somebody
SM: You do serve the mid market, extensively. BH: We do. Below the strategic’s we have global accounts. Our solution is better than being somewhere in person, and that is a nice mantra. You want people to be productive when they are not in the same place. That is fundamentally our market. You have to
SM: Was Saber under American Airlines or on its own? JK: Saber, by that time, was a public company. It was not controlled by American Airlines anymore. The Chief Financial officer at United had the idea that the airline industry needed to form its own competitor to Travelocity and Saber, otherwise the industry would be