Outsourcing: West Corporation Interview (Part 5)

By guest author Tony Scott Labor Arbitrage and Fully Burdened Costs Tony: What’s the general price differential that you have in terms of percentages between a domestic at-home agent versus a similar quality offshore agent? Matt: That depends on the market that you are in and the client program. The Philippines and Central America can

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Forbes Column 2009: India’s Idle Tech Talent

The slow economy has meant less work to go around for thousands of employees at Indian outsourcing firms. But their time need not be wasted: read India’s Idle Tech Talent to find out more.

Infosys, Wipro Still Ignoring SaaS

The Indian IT industry does not seem to be on a recovery path. With the way most players are going, I am doubtful the industry will find its way to recovery in the near future.

Building An Indian Outsourcing Leader: MindTree CEO KK Natarajan (Part 7)

SM: What kind of revenue levels did the AIG deal let you obtain? KK: It was about $16 million in revenue. Unilever was another client who came into the picture around the same time as AIG. Today we have work all over the world just for Unilever.

Building An Indian Outsourcing Leader: MindTree CEO KK Natarajan (Part 6)

SM: Was it easier for you to build expertise in India, or build a larger customer base? KK: It was definitely easier to build up our expertise, which is one of the reasons we developed our strategy of working to get deep access into our customer base. We also felt we were lucky to have

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Building An Indian Outsourcing Leader: MindTree CEO KK Natarajan (Part 5)

SM: How much financing did you raise to get started? KK: We raised $9.5 million for our first round. We learned that when a group of our caliber is formed, expectations are high. Early on we took the calculated risk of taking a higher level of funding to ensure we could grow the business to

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Building An Indian Outsourcing Leader: MindTree CEO KK Natarajan (Part 4)

SM: Did the team you assembled focus only on India, or did you have a global view? KK: We identified people with varied backgrounds intentionally. We went after people who knew the American market well and had worked consulting jobs there. Scott Staples used to work for Gemini and KPMG and was one of the

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Building An Indian Outsourcing Leader: MindTree CEO KK Natarajan (Part 3)

SM: For how long were you chief marketing officer? KK: I held that position from 1992 to 1993. By 1995 I had moved into an operating role.