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- The Accelerator Conundrum
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Indian IT services
Outsourcing: Persistent Systems Interview (Part 3)
By guest author Tony Scott Deep Customer Relationships Tony: Do you typically have ongoing relationships with your customers? For example, do they tell you: “We are going be building this product, and these are the overall definitions wand features we would offer if we could, and we’d like to work with you on this over
Outsourcing: Persistent Systems Interview (Part 1)
By guest author Tony Scott Company Introduction and History I recently interviewed Dr. Anand Deshpande, the founder and CEO of Persistent Systems. Persistent, based in Pune, India, has the tag line “Partners in Innovation.” Persistent believes that its outsourced software product development services allow its customers to minimize time-to-market, improve the quality of their products,
Higher Revenues But Also Higher Costs For Indian IT Players
Gartner estimated recently that worldwide IT services revenues declined 5.3% over the year in 2009 to $763 billion. Revenues for all players in the industry declined, with HP and Accenture reporting the biggest drops of 10.4% and 11.8% respectively. But India-based service providers saw revenues increase 3.6% for 2009 in dollar terms. However, growth was
Outsourcing: Evalueserve Interview (Part 4)
By guest author Tony Scott Jumping on the KPO Bandwagon and the Coming Shakeout Tony: Have you seen other competitors doing what you are doing? Alok: Yes, there are a lot of competitors now. Until 2004, when we created the term KPO, nobody knew this segment. But then what started happening in India in 2005
Outsourcing: Evalueserve Interview (Part 3)
By guest author Tony Scott Global Delivery and Talent Acquisition Tony: Obviously, to do that kind of knowledge-based outsourcing requires specialized talent. How do you build that capability? Alok: We are hiring people in four centers: in India in New Delhi; in Shanghai; in Chile just north of Santiago to cover Latin America; and in
Is Outsourcing Dying Or Thriving? (Part 4)
By guest author Tony Scott The Double-Edged Sword: The Flat World A few years ago Thomas Friedman’s “The World Is Flat” became a global best seller. One of that book’s key areas of focus was examining the immense change that lower-cost, effective global communications was causing by enabling back-office call centers and IT support work
Is Outsourcing Dying Or Thriving? (Part 3)
By guest author Tony Scott In part I of my article, I pointed out the reasons why outsourcing to India based on pure labor rate arbitrage faces significant obstacles to continued growth – and possibly even to future survival. On the other hand, outsourcing is clearly thriving – in India and around the world. How
Is Outsourcing Dying Or Thriving? (Part 2)
By guest author Tony Scott It has now been two years since Sramana Mitra’s article “The Death of Indian Outsourcing” was published. Is outsourcing dying – or thriving? In one sense, outsourcing in India as it was known in the past is on the verge of (and in some cases is already) “hitting the wall.”
