By guest author Tony Scott Hiro: The dual nature of the cloud is where we spend a lot of time with the customers, saying, Okay, we can deliver in the cloud. Yes, that will create greater efficiency, but there’s also this other side where the technology itself can make you more efficient – it can
By guest author Tony Scott Tony: In terms of the percentage of the business that you have right now, I assume that some is driven primarily by labor rate arbitrage. Obviously, labor rate arbitrage is a component of everything, but how much do you think of your business now is still more pure labor arbitrage
By guest author Tony Scott Naresh: So, once again, it’s giving people permission to say it’s okay to be different, and it really is because we believe that diversity of thought, diversity of mind is going to get us further in the end. I would say that it’s the idea of having permission to do
By guest author Tony Scott Tony: I think the thing to look at when you talk about cultural issues is that you have to build a team from the top all the way down, and the culture has to work all the way down. Naresh: Right. Tony: It also has to be a culture that
By guest author Tony Scott Tony: Size is a phenomenon that is not only related to outsourcing companies. When I was at A.T. Kearney, we did a marketing survey on the perception of clients and potential clients around consulting services organizations. One of the key things we found is that because clients have a very
By guest author Tony Scott The outsourcing series makes its return with this ninth interview, in which I am talking with Naresh Lakhanpal, executive VP and president, Americas, and Hiro Notaney, VP of marketing, of Patni Computer Systems. Patni offers IT services, product engineering services, customer interaction services (CIS), business process outsourcing (BPO), and infrastructure management
By guest author Tony Scott The Value of a Global Business Mindset Raju: You know, that’s the exciting thing about America isn’t it? It’s one of the few countries in the world I can think of that has these sorts of umbilical cord connections. I mean, Bangalore is probably more connected to Silicon Valley than
By guest author Tony Scott Business Cultures: Silicon Valley Redux? Tony: Let’s talk a bit about business culture differences and work environments – how do you find those in India and China compared to the U.S.? Raju: Surprisingly, I find the work culture in India and China to be much closer to what we have