By guest author Tony Scott Tony: Do you think [this idea of being more about the human touch] is happening now? Because that also changes the way you sell and deliver services overall. Five years in the future, will the mix of delivery people and customer interface people going to change in terms of where
By guest author Tony Scott Operating Across Cultures Tony: You are working around the globe, dealing with enterprises and carriers around the globe. What are the issues that you have faced within your internal culture in terms of being able to deliver products and services on a global basis? Has that been a challenge for