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HOT TOPICS
- The Accelerator Conundrum
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india
Outsourcing: Evalueserve Interview (Part 6)
By guest author Tony Scott Cultural Differences: Can Indians and Chinese Provide High Value-Add? Tony: So let’s talk about this as it comes to the culture of the people providing this “high-touch – technology-enabled” model. First of all, you have four different locations from which you are providing services. Do you find differences in the
Outsourcing: Evalueserve Interview (Part 2)
By guest author Tony Scott Knowledge Process Outsourcing: Labor Arbitrage or Value-Added Knowledge? Tony: So you are defining the market space as anything that’s a knowledge-based process? Alok: Yes, whatever is a knowledge process where you need domain expertise. Legal, consulting, and accounting and CFO-type solutions all require a lot of domain expertise. Investment banking
Outsourcing: Evalueserve Interview (Part 1)
By guest author Tony Scott I recently talked with Alok Aggarwal, the chairman and cofounder of Evalueserve, a pioneer in providing knowledge process outsourcing (KPO) services, a term the company coined in 2003. Evalueserve is at the opposite end of the spectrum from typical call center outsourcing companies because its focus is providing customized research
Outsourcing: West Corporation Interview (Part 4)
By guest author Tony Scott Culture Gaps and Management Challenges Tony: Do you find a cultural gap between the agents who are working for West who are based in the Philippines or who worked for you previously in India compared to your U.S. agents? Has that impacted your ability to move into higher value services
Vision India 2020 Internships
As I have said in my introduction to Vision India 2020, the 45 billion dollar ideas that I have presented in the book need to be further researched, and then implemented by the next generation of entrepreneurs. To further facilitate the process of dialog, discussion, research and team building, I have designed an internship for
Is Outsourcing Dying Or Thriving? (Part 2)
By guest author Tony Scott It has now been two years since Sramana Mitra’s article “The Death of Indian Outsourcing” was published. Is outsourcing dying – or thriving? In one sense, outsourcing in India as it was known in the past is on the verge of (and in some cases is already) “hitting the wall.”
Vision India 2020 Book Review: Clarion
The first review of Vision India 2020 just came out. Clarion Book Review gives the book five out of five stars. Vision India 2020 is a visionary romp through a possible new future for India. It looks back over a decade-long transformation of the country from its current status as “back office for the world”
Vision India 2020 Is Ready For You
Readers, you know that I have been working on Vision India 2020 for almost two years. The book is a collection of my 45 business ideas leveraging India’s strategic advantages, spanning a diverse set of sectors ranging from technology to education, healthcare to infrastructure, film to rural development. These are big ideas, each with the
