1Mby1M Deal Radar 2011: Monarch Media, Santa Cruz, California

Online education and training continue to grow in popularity. It costs less for students to get bachelor’s and master’s degrees online. Employers, too, save money by arranging for employees to take training courses online and on their own time. Monarch Media has provided e-learning solutions, including online and mobile courses, educational software development, learning management systems,

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Outsourcing: Chris Coles, President And CEO Of HyperQuality (Part 5)

By Sramana Mitra and guest author Aditya Modi Sramana: It yours still largely a service business? Chris: Yes, it is. Sramana: What do you see happening? Given the trends you’re seeing and given your division or the product map you are operating with, how do you see the business evolving? Are you seeing more of

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Outsourcing: Chris Coles, President And CEO Of HyperQuality (Part 4)

By Sramana Mitra and guest author Aditya Modi Sramana: What is the employee split between the technology and the services organizations? What is the total head count? How many employees are in services and how many are in products? Chris: The total number of employees is a bit more than 600 right now. I would say

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Outsourcing: Chris Coles, President And CEO Of HyperQuality (Part 3)

By Sramana Mitra and guest author Aditya Modi Sramana: Would you give me a use case to illustrate what you are talking about? Chris: There are two. One could be a product person and the other could be a call center operations person within a single enterprise. We are looking at a network of contact centers

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Outsourcing: Chris Coles, President And CEO Of HyperQuality (Part 2)

By Sramana Mitra and guest author Aditya Modi Sramana: So, let me see if I’ve got this right. You audit the objectives, then you edit the process as it pertains to those objectives, then you audit the tools and mechanisms of implementing those, and finally you audit the calls? Chris: We audit the calls, then

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Outsourcing: Chris Coles, President And CEO Of HyperQuality (Part 1)

By Sramana Mitra and guest author Aditya Modi About HyperQuality HyperQuality is an independent quality assurance company with operations in the United States and India. Founded in 2003, the company uses customer satisfaction as a means to retain existing customers and acquire new ones. It does this by listening to customer–agent interactions, rating them, and giving feedback to clients on which

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1Mby1M Deal Radar 2011: Contify, Delhi, India

Contify is a content aggregation and distribution company based in New Delhi, India that markets content obtained through its partnerships with 250 of India’s leading and niche publications. That content, more than 3,000 business news stories, is then distributed daily to clients in the form of global information databases such as Dow Jones Factiva, Thomson Reuters, LexisNexis, and Bloomberg. The idea

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Message To Students In India Who Are Aspiring Entrepreneurs