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- The Accelerator Conundrum
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inbound contact centers
Outsourcing: Amit Shankardass And Andrew Kokes Of Sitel (Part 3)
Posted on Wednesday, Mar 2nd
By guest author Tony Scott Andrew: Over the past decade we have seen globalization evolve, particularly within the call center and BPO marketplace. There was a period from 2002 and 2003 to around 2007 when I spent a lot of time focusing on the emerging markets: India, the Philippines, Peru, the rest of Latin America.
