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inbound call centers
Outsourcing: Amit Shankardass And Andrew Kokes Of Sitel (Part 5)
Posted on Friday, Mar 4th
By guest author Tony Scott Tony: There obviously has to be a match between the skill sets of the people, [not just a match] with the cost. Clearly, the people who provide technical support for inbound calls have to have specialized skills. Amit: Absolutely, and this comes in in the way we go to market. You
