Employees First, Customers Second (Part 2)

By guest author Vineet Nayar [The miniseries from Vineet Nayar’s book Employees First, Customers Second: Turning Conventional Management Upside Down continues with an excerpt from the second stage of the EFCS process: Trust Through Transparency. Nayar is the vice chairman and CEO of HCL Technologies.]

Outsourcing: Dr. Shami Khorana of HCL America (Part 4)

By guest author Tony Scott Tony: Do you see HCL also doing more of the type of deals that you did with CA, possibly moving into product creation? Shami: Definitely. There was a time when we were very strong and focused on seeing whether we could do an entire platform; everything is about platforms. One

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Outsourcing: Dr. Shami Khorana of HCL America (Part 3)

By guest author Tony Scott Tony: Companies have to figure out what their own core competencies are. If you look at the history of artisans, they made everything themselves. Then came industrialization with vertical integration, with ultimate example being Ford’s River Rouge plant. When it was finished, it was the largest integrated industrial plant in

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Outsourcing: Dr. Shami Khorana of HCL America (Part 2)

By guest author Tony Scott Tony: What do you think are going to be the big changes? Obviously, the pure labor arbitrage model is not going to go away entirely; it is going to continue to move to whatever locale is the lowest cost. The fact is that the “flattening” of the world means I

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