This past week I talked with Greg Gianforte, founder and CEO of RightNow and author of Bootstrapping Your Business. Today, to go along with my new Forbes column, I have more bootstrapping tips from serial entrepreneur and storyteller extraordinaire Cree Lawson. Cree says:
Concur, the expense management software maker, released its earnings for the second quarter of 2008. Subscription revenue growth was the main driving force behind their robust earnings. The company posted net income of $4.5 million or $0.09 a share, compared with $1.8 million or $0.04 a share in the corresponding quarter last year. Total revenue is
SM: In your opinion, what are some of the typical problems entrepreneurs have? GG: I think the biggest problem is they think they have to a perfect product before they can go to market. The reality is that learning does not start until you have some value proposition. When you go through the process of
SM: Have you taken any venture capital funding with RightNow, or has it been solely bootstrapped? GG: We raised about $27 million in 1999 and 2000. The first key is that our partners were really good. We also were a good size, we had about 160 people on board. We had a $6-million-a-year business and they
SM: Is there any particular market segment that you have targeted, or do you simply focus on companies by size? GG: We have about 1,800 clients who tend to be larger organizations. Over 60% of our business is with corporations that have over $1 billion in revenue. Some of our larger verticals are telecommunications, which accounts
SM: How did you conduct sales at RightNow? GG: Primarily through telesales, which was combined with Internet-based demonstrations and trial periods of the product.
SM: What came after Brightwork /McAfee? GG: I ‘retired’ to Bozeman, Montana in 1995. I used to vacation in Montana when I was a kid. I did some backpacking trips there. I decided to retire there because I thought it would be a good place to raise my family.
SM: What were your revenues at Brightwork? GG: Ultimately it grew to $10 million a year in revenues. SM: What are some nuggets of knowledge you took away from Brightwork? GG: Brightwork was my first entrepreneurial endeavor and I had a steep learning curve.