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global sourcing
Outsourcing: Amit Shankardass And Andrew Kokes Of Sitel (Part 10)
By guest author Tony Scott Tony: I think you have to start with [an open] mindset as the prerequisite; it is pretty hard to train someone to be open minded if they are not open minded already. Amit: If you look at Andrew’s background, Andrew was born and brought up in the United States, but
Outsourcing: Amit Shankardass And Andrew Kokes Of Sitel (Part 9)
By guest author Tony Scott Tony: So, looking at the next level – beyond middle management, or lower middle management, looking at the senior leadership – what do you think are the key strengths that are going to be necessary for your executive leadership team and their direct subordinates to develop so that you can
Outsourcing: Amit Shankardass And Andrew Kokes Of Sitel (Part 7)
By guest author Tony Scott Tony: Are you moving toward even more of the secondary and tertiary locations in the countries in which you are operating? In the Philippines and India, are you moving more into more rural areas and setting up the infrastructure there to be able to support what you do, or are
Outsourcing: Amit Shankardass And Andrew Kokes Of Sitel (Part 2)
Tony: So, initially, the company was mostly Indian in terms of the delivery model, and you have now gone into multiple countries? Amit: Ten years ago it was predominantly domestic, and there was very little happening offshore. Today, there is a mix of rightshoring or global sourcing. I am not saying 60 percent is done
Outsourcing: Amit Shankardass And Andrew Kokes Of Sitel (Part 1)
By guest author Tony Scott This interview, the last in this first group in the series, is with Sitel, which describes itself as “redefining call center outsourcing.” The company offers a variety of services for acquisitions and sales, back office, collections, customer care, and technical support. I am talking with Sitel’s chief global marketing officer,
