Freshdesk is a SaaS company that provides customer support software across multiple communication channels. The software combines a back-end helpdesk system used in ticketing and knowledge management with an online social customer portal on the front end. Within two years of its launch as a cost-effective alternative, in 2013 Freshdesk has crossed $1 million in
A finalist in the Microsoft BizSpark India Startup Challenge, Freshdesk is a SaaS company that provides small and medium businesses with on-demand customer support software that offers multi-channel social support. Freshdesk introduces itself as a kind of Salesforce.com for customer support so to speak. Small- and medium-business owners can set up online customer support platforms