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genesys
Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy, Genesys (Part 3)
Sramana Mitra: What you’re saying is the backend of the web self-service systems of phone self-service systems have gone from rule-based systems to learning-based systems. Christopher Connolly: Right. We are at the precipice of that right now. It’s getting to the point of early adoption. It’s a very different way of thinking of how you
Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy, Genesys (Part 2)
Sramana Mitra: I’m a little bit confused. You started off saying that the focus of the company was on customer experience. Now you’re talking about employee experience. Christopher Connolly: We have multiple different stacks within Genesys. We’ve got 110 different products. They’re summarized into 11 different solution areas. We’ve categorized them into three top-line items.
Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy, Genesys (Part 1)
Chris discusses how rule-based systems are moving to learning-based systems in various enterprise use cases. Sramana Mitra: Let’s start by having you introduce yourself and Genesys and what work you’re doing around artificial intelligence. Christopher Connolly: I am the Vice President of our Solutions Strategy Group. Genesys is the number one customer experience platform. It
