Building a Unicorn and Establishing the Customer Success Category: Nick Mehta, CEO of Gainsight (Part 5)

Nick Mehta: The business went from an unattractive investment from a financial investor’s point of view to a highly attractive one. We are one of those companies that has a lot of long-term potential because we are the main player in the space. I never like to say that we own the category, but so

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Building a Unicorn and Establishing the Customer Success Category: Nick Mehta, CEO of Gainsight (Part 4)

Sramana Mitra: Let’s switch topics and talk a bit about your financing strategy. I know that you did something recently. Talk me through the whole financial strategy.  Nick Mehta: That is a big part of our success too. It’s expensive to create a category. You have to do these events and hire people. The scales

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Building a Unicorn and Establishing the Customer Success Category: Nick Mehta, CEO of Gainsight (Part 3)

Sramana Mitra: Is there anything else that you want to discuss? Nick Mehta: A second thing is bringing our culture and values, which I think is a bit novel. We feel passionate about that. We brought that into our community. Many of these customer success people feel like they are a part of Gainsight. I

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Building a Unicorn and Establishing the Customer Success Category: Nick Mehta, CEO of Gainsight (Part 2)

Sramana Mitra: In terms of strategic elements, what were some of the things that you did as you were growing that infused momentum into your journey? Nick Mehta: Momentum is an important point. One thing that we did was this annual conference. We would invite people in the customer success field that included CEOs. With

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Building a Unicorn and Establishing the Customer Success Category: Nick Mehta, CEO of Gainsight (Part 1)

I spoke with Nick back when Gainsight was very young. Much has happened since. This conversation catches us up on the interim years since 2013. Gainsight recently raised money from Vista Equity at a $1.1 billion valuation.

456th 1Mby1M Entrepreneurship Podcast with Nick Mehta, CEO of Gainsight

Nick Mehta, CEO of Gainsight, first spoke with me when Gainsight was very young. Much has happened since. This conversation catches us up on the interim years since 2013. Gainsight recently raised money from Vista Equity at $1.1 Billion valuation.

Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehta (Part 7)

Sramana: There are larger companies such as Oracle who have internal projects to address the same market you are going after. Of course they have a lot more market reach than a startup. How do you position Gainsight knowing you have those types of companies getting involved? Nick Mehta: We have to focus on our

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Scaling a SaaS Company in a Competitive Space: Gainsight CEO Nick Mehta (Part 6)

Sramana: Thought leadership marketing is very expensive. When you are building a category, it takes time to build a market. It’s helpful to have competitors because you are no longer the only company investing in leadership marketing. Have competitors to Gainsight emerged? Nick Mehta: Yes, they have, and you are 100% right. I like having

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