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HOT TOPICS
- The Accelerator Conundrum
- The Startup Velocity Question
- Platform as a Service
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- Web 3.0 = (4C + P + VS)
- The Future: End of Capitalism
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freshdesk
1Mby1M Deal Radar 2013: Freshdesk, Chennai, India
Freshdesk is a SaaS company that provides customer support software across multiple communication channels. The software combines a back-end helpdesk system used in ticketing and knowledge management with an online social customer portal on the front end. Within two years of its launch as a cost-effective alternative, in 2013 Freshdesk has crossed $1 million in
Celebrate Entrepreneurs Helping Entrepreneurs In Chennai
In the true spirit of giving back, a community of Chennai entrepreneurs has come together to award partial scholarships to the One Million by One Million (1M/1M) global virtual incubator to three local startups. The scholarship recipients were selected after participating in TiE Chennai’s Start-up Super Saturday in early March, during which Sramana Mitra gave
India vs. Silicon Valley: A SaaS-y War
Software as a service (SaaS) probably grew in popularity as quickly as it did thanks to Salesforce.com. The customer relationship management (CRM) giant made the lives of sales professionals much easier, and the platform soon gained traction as a handy tool for non-sales professionals as well. But Salesforce.com wasn’t—and still isn’t—affordable for everybody. Enter Zoho, a bootstrapped, India-based company that offers
Thought Leaders in Cloud Computing: Elizabeth Cholawsky, General Manager of IT Support Product Line, Citrix (Part 4)
Because Elizabeth had some exciting news to share with me during the course of our interview together regarding a recent acquisition that Citrix made, I decided to forgo my usual questions and focus instead on the company that was acquired and why Citrix thought it would be a good fit. Sramana Mitra: Elizabeth, what have
Customer Service And The Social Web
Earlier this year, I wrote a piece called Top 10 Social Web Trends For The Decade. In it, I suggested that the way various business functions are done will change owing to the impact of the social Web, crowdsourcing, and so on. The areas that are seeing the most upheaval are customer services, which spans
1Mby1M Incubation Radar 2011: FreshDesk, Chennai, India
A finalist in the Microsoft BizSpark India Startup Challenge, Freshdesk is a SaaS company that provides small and medium businesses with on-demand customer support software that offers multi-channel social support. Freshdesk introduces itself as a kind of Salesforce.com for customer support so to speak. Small- and medium-business owners can set up online customer support platforms
