Sramana Mitra: Yes, but that’s still infrastructure. I’m wondering how the application-level technology is going to make it out to the nodes. Fred Voccola: That’s a very vertical question. If I’m an insurance broker, and I have 10 sales people in my office and two underwriters. I’m not only a broker but I’m also taking
Fred Voccola: It’s important for MSPs and companies like Kaseya that provide the platform for MSPs to be constantly looking at the platform that they’re operating on and making sure that the managed services they offer are delivering the value that these capabilities can have. Let’s talk about cloud. Office365 is a SaaS application that
Sramana Mitra: Interesting. How many customers do these MSPs typically cater to? Fred Voccola: It depends. A typical profile of a manager service provider starts with an individual. They work at a large company in the IT department. At some point in time, they got laid off or they got tired of their boss. Usually,
Sramana Mitra: Are there dynamics that are different from geography to geography? You said you’re catering to 35,000 MSPs around the world. Is there anything that is different? Fred Voccola: That’s a fantastic question. Your audience is global I’m assuming. Sramana Mitra: It is global. We know a lot about the dynamics of small businesses
Sramana Mitra: What’s in your technology that’s helping these 35,000 MSPs do their jobs to cater to the needs of SMBs? Fred Voccola: There are a couple of key things that MSPs require. We’ve built our entire company around delivering what MSPs need. I’ll give you a couple of very specific examples. The first thing
Sramana Mitra: Talk a bit about the trends of your industry. Let me be very specific about what industry we’re talking about. Let’s talk about the SME IT services industry. What do you see? Fred Voccola: This is super exciting. The growth that we’re seeing for SMEs and SMBs in IT infrastructure and technology consumption
This is a very interesting and close look into the IT Managed Services Industry. Sramana Mitra: Let’s start by introducing our audience to yourself as well as to Kaseya. Fred Voccola: I’m the CEO of Kaseya. We are the leading provider of IT and cloud infrastructure management solutions for small to mid-sized businesses. Everyone defines SMBs