categories
HOT TOPICS
- The Accelerator Conundrum
- The Startup Velocity Question
- Platform as a Service
- Man and Superman
- Web 3.0 = (4C + P + VS)
- The Future: End of Capitalism
- Capitalism 2.0
five9
Thought Leaders in Cloud Computing: Mike Burkland, CEO of Five9 (Part 5)
Sramana Mitra: Where do you see white spaces? Mike Burkland: If you look at the history of software and the evolution of all these cloud technologies, for the most part, most of us who have been successful in the cloud have done so by taking something that was done by legacy on-premise solutions and providing a better solution in
Thought Leaders in Cloud Computing: Mike Burkland, CEO of Five9 (Part 4)
Sramana Mitra: It doesn’t look like it would be terribly interesting to click-down into use cases because ACD routing is ACD routing, right? Would it be worthwhile to go into any kind of use case discussion here? Are there any variations in use cases? Mike Burkland: I would like to give you a couple of
Thought Leaders in Cloud Computing: Mike Burkland, CEO of Five9 (Part 3)
Sramana Mitra: Are there any direct competitors in your cloud-based ACD routing area? Mike Burkland: We have a few direct competitors. They are typically hybrid companies or hybrid solutions; they are not solely focused on providing cloud-based solution for ACD. One such direct competitor is a company called Interactive Intelligence that started out years ago
Thought Leaders in Cloud Computing: Mike Burkland, CEO of Five9 (Part 2)
Mike Burkland: To map out the landscape, this is a market in which Avaya, Genesys, Aspect, and Cisco have a product. Those four legacy players control a very large majority of this legacy market. They’ve been around for several years providing solutions on-premise that are hardware and software-based. Sramana Mitra: These four legacy players have both switching and CRM
Thought Leaders in Cloud Computing: Mike Burkland, CEO of Five9 (Part 1)
Cloud-based contact centers are an active space. Here’s an opportunity to get up to speed with the developments. Sramana Mitra: Let’s first introduce yourself to the audience as well as what you do in the company. Mike Burkland: I’m the CEO of Five9. I joined here as CEO back in January, 2008 – over six years
