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Making Mass Customization Work: Jodie Fox, CEO of Shoes of Prey (Part 1)

Posted on Monday, Feb 16th

Mass customization has been the holy grail of the fashion industry ever since the Internet was born. Jodie Fox discusses why mass customization is so hard, and how her company is scaling a business that offers custom shoes. Sramana Mitra: Let’s start at the very beginning of your story. Where are you from? Where were

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Thought Leaders in E-Commerce: Darren Hill, CEO of WebLinc (Part 6)

Posted on Thursday, Jan 22nd

Sramana Mitra: One question on Nasty Gal and the scalability point, what are the issues? What are we trying to solve? Darren Hill: The issue is making sure the site is up. It works for all of your customers and they’re getting the environment that they’re expecting. For us, it’s really a technology play. Our

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Thought Leaders in E-Commerce: Darren Hill, CEO of WebLinc (Part 5)

Posted on Wednesday, Jan 21st

Sramana Mitra: How do you do the recommendation on what goes with what? Is that a manual recommendation system or is there technology that enables scaling of something like that? Darren Hill: It’s a mix. There are several data points that go into it such as what people have bought and what they have looked at. That’s the easy

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Thought Leaders in E-Commerce: Darren Hill, CEO of WebLinc (Part 4)

Posted on Tuesday, Jan 20th

Sramana Mitra: I see it. Darren Hill: It’s quite powerful. People share them like crazy. Our site allows hearting and comments and the customer base is very active. Sramana Mitra: Interesting. When you put something up on the website, I’m sure you are seeing huge amounts of social media sharing. Darren Hill: Absolutely. That is the

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Thought Leaders in E-Commerce: Darren Hill, CEO of WebLinc (Part 3)

Posted on Monday, Jan 19th

Sramana Mitra: Besides geography, what other parameters do you personalize on? Darren Hill: For a lot of our fashion clients, we personalize on sizes. For instance, if you have come to the website and you’ve looked for a specific pair of shoes, we’ll actually tag your account and we’ll know what shoe size you are. So

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Thought Leaders in E-Commerce: Darren Hill, CEO of WebLinc (Part 2)

Posted on Sunday, Jan 18th

Sramana Mitra: Let’s fast forward to 2014. What is your business today? Darren Hill: 2014 is an interesting transitional year for us. We had been in business for 20 years. All of the growth that we had, which was pretty significant, was organic. We invested all of our profits back into the business and never

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Thought Leaders in E-Commerce: Darren Hill, CEO of WebLinc (Part 1)

Posted on Saturday, Jan 17th

As you know, I am deeply interested in personalization as it applies to e-commerce & Web 3.0. In this interview, Darren Hill and I discuss the subject at length, especially as it pertains to fashion e-commerce, another area of significant interest for me. Sramana Mitra: Let’s start with introducing our audience to yourself as well

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Building a Fashion Accessories Marketplace from London: Kiyan Foroughi, CEO of Boticca (Part 7)

Posted on Thursday, Jan 15th

Sramana Mitra: What kind of ramp did you see based on that? Kiyan Foroughi: I think the most interesting stats I can give you are actually how well we did in the Christmas of 2014 versus Christmas of 2013. We increased our conversion rates by 90%. It was beyond my wildest dreams to increase it

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