Mass customization has been the holy grail of the fashion industry ever since the Internet was born. Jodie Fox discusses why mass customization is so hard, and how her company is scaling a business that offers custom shoes. Sramana Mitra: Let’s start at the very beginning of your story. Where are you from? Where were
Sramana Mitra: One question on Nasty Gal and the scalability point, what are the issues? What are we trying to solve? Darren Hill: The issue is making sure the site is up. It works for all of your customers and they’re getting the environment that they’re expecting. For us, it’s really a technology play. Our
Sramana Mitra: How do you do the recommendation on what goes with what? Is that a manual recommendation system or is there technology that enables scaling of something like that? Darren Hill: It’s a mix. There are several data points that go into it such as what people have bought and what they have looked at. That’s the easy
Sramana Mitra: I see it. Darren Hill: It’s quite powerful. People share them like crazy. Our site allows hearting and comments and the customer base is very active. Sramana Mitra: Interesting. When you put something up on the website, I’m sure you are seeing huge amounts of social media sharing. Darren Hill: Absolutely. That is the
Sramana Mitra: Besides geography, what other parameters do you personalize on? Darren Hill: For a lot of our fashion clients, we personalize on sizes. For instance, if you have come to the website and you’ve looked for a specific pair of shoes, we’ll actually tag your account and we’ll know what shoe size you are. So
Sramana Mitra: Let’s fast forward to 2014. What is your business today? Darren Hill: 2014 is an interesting transitional year for us. We had been in business for 20 years. All of the growth that we had, which was pretty significant, was organic. We invested all of our profits back into the business and never
As you know, I am deeply interested in personalization as it applies to e-commerce & Web 3.0. In this interview, Darren Hill and I discuss the subject at length, especially as it pertains to fashion e-commerce, another area of significant interest for me. Sramana Mitra: Let’s start with introducing our audience to yourself as well
Sramana Mitra: What kind of ramp did you see based on that? Kiyan Foroughi: I think the most interesting stats I can give you are actually how well we did in the Christmas of 2014 versus Christmas of 2013. We increased our conversion rates by 90%. It was beyond my wildest dreams to increase it