Outsourcing: Fabio Rosati, CEO of Elance (Part 7)

SM: I find this model incredibly compelling. I actually am a huge believer of the growth rates. I think it’s going to go very well. I think it’s going to be a $10 billion, $15 billion, $20 billion economy. FR: I think it’s going to be bigger than that. We’re at the beginning of this

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Outsourcing: Fabio Rosati, CEO of Elance (Part 6)

SM: What percentage is that? FR: It’s less than 10% of the total community of Elance that’s on the premium model. The membership that we’ve designed – it’s funny because we really designed it to be fair to our community. It’s a month-to-month. We don’t try to lock people into membership for as long as

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Outsourcing: Fabio Rosati, CEO of Elance (Part 5)

SM: And you have the provisions on your system to allow for both. FR: To allow for both, yes. In fact, you can, as a business, submit a proposal as a company or you can submit candidates. You can choose either one, and then when you staff a project, every time you win a job,

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Outsourcing: Fabio Rosati, CEO of Elance (Part 4)

Sramana Mitra: That’s what I do, always. I don’t even bother too much with the interview. I give them a trial project and see how they feel about it. Fabio Rosati: Some people like to interview because they get to understand, for example, in customer support, if the communication is very good. Communication is really

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Outsourcing: Fabio Rosati, CEO of Elance (Part 3)

SM: Talk about the 20 metrics around which you measure behavior. FR: They’re broken into three big categories. The first one is marketing, how you market your services. We felt that was instrumental to the perception of professionalism and the perception of quality. The community on Elance bought into the idea that when they see

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Outsourcing: Fabio Rosati, CEO of Elance (Part 2)

SM: How much was each of these enterprises paying you? FR: It ranged from hundreds of thousands a year to millions of dollars a year. SM: So, typical enterprise contracts?

Outsourcing: Fabio Rosati, CEO of Elance (Part 1)

Followers of this blog may recall that Elance was featured on Deal Radar in 2008. Founded in 1999, the Mountain View, California–based company continues to give outsourcing competitors like oDesk and Freelancer.com a run for their money. Sramana Mitra: Hi, Fabio. Would you give me some background about you and also about Elance. I know

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