The Montana Mogul: RightNow CEO Greg Gianforte (Part 4)

SM: How did you conduct sales at RightNow? GG: Primarily through telesales, which was combined with Internet-based demonstrations and trial periods of the product.

The Montana Mogul: RightNow CEO Greg Gianforte (Part 3)

SM: What came after Brightwork /McAfee? GG: I ‘retired’ to Bozeman, Montana in 1995. I used to vacation in Montana when I was a kid. I did some backpacking trips there. I decided to retire there because I thought it would be a good place to raise my family.

The Montana Mogul: RightNow CEO Greg Gianforte (Part 2)

SM: What were your revenues at Brightwork? GG: Ultimately it grew to $10 million a year in revenues. SM: What are some nuggets of knowledge you took away from Brightwork? GG: Brightwork was my first entrepreneurial endeavor and I had a steep learning curve.

The Montana Mogul: RightNow CEO Greg Gianforte (Part 1)

Greg is a serial entrepreneur and author of Bootstrapping Your Business. He was awarded the 2003 Ernst and Young Entrepreneur of the Year. His current company, RightNow, was founded in 1998, had an IPO in 2004, and has passed $100 million in revenue. SM: To start, let’s talk about your background. GG: I am an

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Pioneering Data On-Demand: Salary.com CEO and Serial Entrepreneur Kent Plunkett (Part 7)

SM: Did you enter the competency arena organically or through acquisitions? KP: We moved into the competency area by acquiring some libraries. The ITG Competency Group library is, in our view, the largest standalone productized library of competencies.

Pioneering Data On-Demand: Salary.com CEO and Serial Entrepreneur Kent Plunkett (Part 6)

SM: What are you using your IPO proceeds for? KP: We continue to favor a philosophy of growth with internally generated cash. We are using IPO proceeds mostly to acquire small companies that are good strategic fits with our product line. I am probably one of the few people you talk to who thinks going

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Pioneering Data On-Demand: Salary.com CEO and Serial Entrepreneur Kent Plunkett (Part 5)

SM: Aside from your on-demand aspect, how else do you differentiate from the consulting firms? KP: We do not charge on an hourly basis for customer service and the help desk. Our customers call us all the time and ask for help pricing a job – we try to help our customers with those problems.

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Pioneering Data On-Demand: Salary.com CEO and Serial Entrepreneur Kent Plunkett (Part 4)

SM: What was the competitive landscape like when you started? Besides consultants, was there anyone else in that space at the time? KP: Even today the competition is fairly scant. Back then there was no one doing it. We were alone in the consumer and enterprise business for a solid three or four years.