Sramana Mitra: When you decided to pick on, what was the process? David Chmielewski: My initial endeavors were around disputes. It was always near and dear to our hearts. For Joe, one of the other co-founders, that’s where he started. His first job was at Bank of America as a call center agent. This was
Sramana Mitra: This is a topic that I’ve been very passionate about – The Renaissance Mind. I have a large body of writings on this. If you follow me on LinkedIn, I have a series called Colors where I publish paintings. I ask people to meditate on just that painting. The whole point is to
Sramana Mitra: Who on your team was the key sales guy? David Chmielewski: That’s Joe McLean who’s now our CEO. He was able to sell and fill clients with that confidence. I also did a fair amount of sales myself, but it was more of solutions consulting and technical design. Joe and I got into
Sramana Mitra: You’ve touched upon a few different open opportunities. One is you talked about the gap in the visualization space. There are a lot of data solutions but, when it comes to presenting, there’s a lot more to be done. The second thing that I find interesting is a lot of technologies especially on
David Chmielewski: The closer you can stick to having a real product, the better you’re going to come out in the end. It’s really those first three or four clients that help refine your product and allow you to understand what’s truly different and what’s not. We had the experience at BoA. At First Tech,
Sramana Mitra: Name the companies that are very expensive to use but address the problems you’re talking about. Dheeraj Pandey: SQL-based data warehouses. Snowflake did an amazing job in the last 10 years to make it more accessible. Data was still locked in a few people’s bureaucracies. I helped create some of those back at
Sramana Mitra: You knew the specs of what needed to be built. That kind of domain knowledge is invaluable. David Chmielewski: Right. We knew what we wanted to build. We already built it. Our flagship product is a dispute system. At BoA, I had already built three of them. We didn’t have a single line
Sramana Mitra: Wearables is a very interesting industry that is going to be entirely design-driven. What about on the IT side whether it’s a healthcare IT or software-driven solution? What have you invested in that is interesting? Dheeraj Pandey: We’ve done a late-stage investment in a healthcare analytics company. They’re trying to surround Epic, which