SM: What were your revenues at Brightwork? GG: Ultimately it grew to $10 million a year in revenues. SM: What are some nuggets of knowledge you took away from Brightwork? GG: Brightwork was my first entrepreneurial endeavor and I had a steep learning curve.
Greg is a serial entrepreneur and author of Bootstrapping Your Business. He was awarded the 2003 Ernst and Young Entrepreneur of the Year. His current company, RightNow, was founded in 1998, had an IPO in 2004, and has passed $100 million in revenue. SM: To start, let’s talk about your background. GG: I am an
SM: Did you enter the competency arena organically or through acquisitions? KP: We moved into the competency area by acquiring some libraries. The ITG Competency Group library is, in our view, the largest standalone productized library of competencies.
SM: What are you using your IPO proceeds for? KP: We continue to favor a philosophy of growth with internally generated cash. We are using IPO proceeds mostly to acquire small companies that are good strategic fits with our product line. I am probably one of the few people you talk to who thinks going
SM: Aside from your on-demand aspect, how else do you differentiate from the consulting firms? KP: We do not charge on an hourly basis for customer service and the help desk. Our customers call us all the time and ask for help pricing a job – we try to help our customers with those problems.
SM: What was the competitive landscape like when you started? Besides consultants, was there anyone else in that space at the time? KP: Even today the competition is fairly scant. Back then there was no one doing it. We were alone in the consumer and enterprise business for a solid three or four years.
SM: It was easy to raise money in 1999. It was not easy to raise money in 2001. What was your experience raising angel money during that time window? KP: I have never had a problem raising angel money. It was extremely easy in 1999. We did talk to some venture capitalists, but they did
SM: What was the genesis of Salary.com? KP: Right before I started Salary.com I was building software for What Color Is Your Parachute?, which is also in the career management space. There we ended our process with a recommendation as to what would be a good career fit for an individual. The goal was to