SM: What is driving your low medical billing rejection rate? EM: There are a variety of things. We have a sophisticated process of taking the claims and scrubbing them before they go out to ensure they are encoded correctly.
SM: Let me change the course of the conversation a bit. I would like to understand the genesis of this company. How did it start and what did it take to get to this point? EM: It was started in 2002. There was some nucleus of intellectual property that was purchased from a previous company.
SM: How many employees do you have? EM: We have about 140.
SM: How do you market to your customers? How do you get them to come to your website to sign up the first time? EM: We have a multi-pronged and sophisticated approach. We get all of our business through a combination of web and referrals. It is split 50/50 between natural search and pay-per-click programs.
SM: Your company was able to build this into a $150 million business segment. How many hospital groups did that constitute? I am not looking for accurate numbers, just something to give us a sense of the market environment at the time. EM: For Lawson we started with a handful of hospitals in the early days.
Eric Morgan is the CEO of AdvanedMD, a top medical billing software service. He has over 25 years’ experience in technology and medical application companies. He has served as a VP at Lawson Software and as the CEO of StatCom. SM: What I would like to do first is understand both your background and the background
SM: Most public utility commissioners are appointed to their positions and are not energy experts. Who educates them? CE: They are dependent on their staff and on the utilities themselves.
SM: How do you conduct sales? CE: We sell directly and through system integrators. IBM has sold us into several of their accounts. Accenture has sold us in Europe.