SM: Where did you end up working? MH: I took a position with AMDAL and went through their MBA rotational training program in 1979. I worked for them for a couple of years, and learned a lot. It was a mainframe company and was dealing with some of the most complex technologies for the time,
SM: Mark, where does your story begin? What is the genesis of your incredible career? MH: I grew up in a very small town in the southwest corner of Minnesota. It was a farming community of 3,000 people. It had a good school system. I had a Huck Finn and Tom Sawyer existence while I
SM: What kinds of products would you like to bring in? RL: They must leverage our market share. I know our customers would prefer to purchase from us if we have the products they want. We are very careful not to mess up the salesperson’s relationship with the hospitals.
SM: How has the competitive landscape changed over time? RL: Pyxis was a Street darling before they were acquired by our big competitor. They are a division of Cardinal now. They are a great company and I wanted to mimic them so much.
SM: You are now at the $250 million range in revenue. That has taken you approximately 15 years. What is it about you that lets you grow to the next level? RL: Every couple of years I have to reinvent my management style and business philosophies. Most entrepreneurs don’t last with their companies because they
SM: What timeframe was it when you developed your first prototype? RL: It was 1992–1993. Sequoia Hospital quickly bought a contingent of products afterwards.
SM: You identified broken processes during your free consulting work. Was that the genesis of your company? RL: It was. I went to a friend who was a venture capitalist and told him I had an idea of how to automate the deficient manual processes.
SM: How did you address the culture issues at your new company? RL: I struggled with it for about a year and then brought in some folks from American to help out. Ultimately the business got built up very nicely, and then the company was sold.