Sramana Mitra: How does that translate when you are working on Elance? You deliver customer satisfaction by having good discipline about when you deliver projects, and then you get your customers to review you on Elance, right? Ignacio Galarraga: Right. That’s correct. SM: Besides that, when it comes to bidding for projects and sending proposals,
Most of the people who register to work as freelancers on Elance don’t end up earning $1 million or more in annual revenue. Ignacio Galarraga did it with his graphic design company NetMen. As my conversation with him will reveal, Galarraga started out on Elance in much the same way as Sanjay Dange started out
SM: Who do you consider as your direct competitors, who follow that exact model where people are actually submitting work before they get paid as opposed to be hired based on resumes and feedback? RK: In the graphic design space, our primary competitor is a company called 99Designs out of Australia. It has a similar
We’ve covered outsourcing sites before, like Elance and Freelancer.com, which are open to all kinds of freelancers, from telemarketers to virtual assistants to graphic designers to bookkeepers. But some, like Chicago-based CrowdSPRING, specialize. CrowdSPRING dedicates itself to serving the needs of creative individuals, like graphic designers and writers, and those who need their services. Founders
SM: I find this model incredibly compelling. I actually am a huge believer of the growth rates. I think it’s going to go very well. I think it’s going to be a $10 billion, $15 billion, $20 billion economy. FR: I think it’s going to be bigger than that. We’re at the beginning of this
SM: What percentage is that? FR: It’s less than 10% of the total community of Elance that’s on the premium model. The membership that we’ve designed – it’s funny because we really designed it to be fair to our community. It’s a month-to-month. We don’t try to lock people into membership for as long as
SM: And you have the provisions on your system to allow for both. FR: To allow for both, yes. In fact, you can, as a business, submit a proposal as a company or you can submit candidates. You can choose either one, and then when you staff a project, every time you win a job,
Sramana Mitra: That’s what I do, always. I don’t even bother too much with the interview. I give them a trial project and see how they feel about it. Fabio Rosati: Some people like to interview because they get to understand, for example, in customer support, if the communication is very good. Communication is really