By guest author Vineet Nayar [The miniseries from Vineet Nayar’s book Employees First, Customers Second: Turning Conventional Management Upside Down ends with an excerpt about the fourth and final stage of the EFCS process: Recasting the Role of the CEO. Nayar is the vice chairman and CEO of HCL Technologies. His book is available from Harvard
By guest author Vineet Nayar [The miniseries from Vineet Nayar’s book Employees First, Customers Second: Turning Conventional Management Upside Down continues with an excerpt from the third stage of the EFCS process: Inverting the Organizational Pyramid. Nayar is the vice chairman and CEO of HCL Technologies. His book is available from Harvard Business Press; on Amazon, Powell’s Books,