Delaware, despite its small geographic size, plays an outsized role in the U.S. corporate landscape due to its favorable business incorporation laws. While it is often perceived primarily as a legal and financial hub, Delaware has been quietly developing a niche startup ecosystem, particularly in IT and IT-enabled services, where disciplined, revenue-first entrepreneurship can flourish
Sramana Mitra: Talk about the customer service value proposition. What is it that you do specifically that delivers on the customer service value proposition? Ye Zhang: We are still focused on financial institutions. Financial institutions have a lot of legacy systems behind their firewall. There will be a lot of silo’d communication components. One for
Sramana Mitra: Go back to when you started with the collections value proposition with this digital marketing technology and tell me how long you did the business focused on collections agencies. How far did you get by selling to that class of customers? How much revenue were you able to build up? Ye Zhang: We had
Ye Zhang: Very quickly, we found that it’s a very tedious job to set up a collection agency because of a lot of compliance rules. Compliance rules are very different in different states and cities. We were required to acquire licenses at individual state level. Doing that would take a lot of manpower. It was
The state of Delaware has been working with 1Mby1M to stimulate entrepreneurship. Here is a wonderful success story from the region. Sramana Mitra: Let’s start at the very beginning of your journey. Where are you from? Where were you born, raised, and in what kind of background? Ye Zhang: I was born in China. I