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- The Accelerator Conundrum
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david schmaier
Thought Leaders in Cloud Computing: David Schmaier, CEO of Vlocity (Part 7)
Sramana Mitra: I don’t buy all of Kurzweil’s points, but there are certain things that I think machines can do better than humans. For example, if you look at medicine and diagnosis, if you really have all the data and images set up, I think machines would do a better job with diagnosis. David Schmaier:
Thought Leaders in Cloud Computing: David Schmaier, CEO of Vlocity (Part 6)
Sramana Mitra: In general then, you’re saying that in all your use cases in all the different sectors where you’ve built solutions, it is either Siebel replaced or a custom-built replacement. David Schmaier: There are other providers we replace like Amdocs and other older, crummy systems. I would say it’s either industry on premise or
Thought Leaders in Cloud Computing: David Schmaier, CEO of Vlocity (Part 5)
Sramana Mitra: Essentially in all these large telecom accounts, what you’re replacing is Siebel? David Schmaier: No, it’s amazing to me that the prior product we built is still the market share leader. We replace Amdocs. We replace custom-built. I would actually say that custom-built is probably our biggest competitor. It’s hard to believe but
Thought Leaders in Cloud Computing: David Schmaier, CEO of Vlocity (Part 4)
Sramana Mitra: Let’s get back to doing some use cases in the industries that you are working with and really understanding what was happening before you came in to those situations and what’s happening as you do your magic in those use cases. David Schmaier: Let’s go back to Sky Italia now. I met Sky
Thought Leaders in Cloud Computing: David Schmaier, CEO of Vlocity (Part 3)
David Schmaier: The best customer experiences are industry-specific and they’re omni-channel. I might want to go to the website. You might want to call a company via the contact center. My colleague might want to walk into a retail store. What customers are starting to expect is I go on the website on my iPhone and
Thought Leaders in Cloud Computing: David Schmaier, CEO of Vlocity (Part 2)
Sramana Mitra: Let’s double-click down on your industry. Help me understand the before and after. I understand you said they’re either on-premise or on the cloud, and they’re not on the cloud with industry-specific work flows. Let’s double-click down on that concept. What kinds of systems were they using? What kind of systems are you
