Employees First, Customers Second (Part 2)

Posted on Sunday, Mar 6th

By guest author Vineet Nayar [The miniseries from Vineet Nayar’s book Employees First, Customers Second: Turning Conventional Management Upside Down continues with an excerpt from the second stage of the EFCS process: Trust Through Transparency. Nayar is the vice chairman and CEO of HCL Technologies.]

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