categories
HOT TOPICS
- The Accelerator Conundrum
- The Startup Velocity Question
- Platform as a Service
- Man and Superman
- Web 3.0 = (4C + P + VS)
- The Future: End of Capitalism
- Capitalism 2.0
customer support
Outsourcing: PV Kannan, CEO Of 24/7 (Part 4)
Posted on Sunday, Aug 21st
Sramana Mitra: Where in Latin America do you have centers? PV Kannan: We are in Guatemala and Nicaragua. SM: And there are 4,500 people in the Philippines, and the 3,000 people in India are all in Bangalore?
Customer Service And The Social Web
Posted on Thursday, Jun 30th
Earlier this year, I wrote a piece called Top 10 Social Web Trends For The Decade. In it, I suggested that the way various business functions are done will change owing to the impact of the social Web, crowdsourcing, and so on. The areas that are seeing the most upheaval are customer services, which spans
