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- The Accelerator Conundrum
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customer service using the social web
Customer Service And The Social Web
Posted on Thursday, Jun 30th
Earlier this year, I wrote a piece called Top 10 Social Web Trends For The Decade. In it, I suggested that the way various business functions are done will change owing to the impact of the social Web, crowdsourcing, and so on. The areas that are seeing the most upheaval are customer services, which spans
