Thought Leaders in Mobile and Social: Penny Herscher, CEO of FirstRain (Part 2)

Sramana Mitra: I guess I should rephrase the question. Are you going into CRM and researching every opportunity that’s on your salespeoples’ radar and making that information available? What’s the usage model? Penny Herscher: The customer intelligence is configured for the salesperson, centrally, but it’s not configured automatically from the CRM system. SM: OK.

Thought Leaders in Mobile and Social: Pete Lagana, Founder of Excellis Interactive (Part 1)

Excellis Interactive, based in Chesterbrook, Penn., is a company that serves businesses, primarily, in the life sciences industry, by converting enterprise software, websites and mobile solutions into applications by creating relationships between the way that users work and the way that they experience the applications they use to facilitate or support their day-to-day work functions. Excellis’

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 7)

Sramana Mitra: My question was somewhat different. For instance, a lot of the crisis in this round concerns sovereign debt and government debt, right? Whether it’s at a state, level, city, or municipality level, there is a debt crisis and deficit. So, there is a need to cut government spending. Do you expect that to translate

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 6)

Sramana Mitra: The telecom industry is looking very interesting in Africa. Manish Dugar: Yes. SM: Now, what is your read of the attrition trend in India. You have a lot of people. You have to manage very large workforces. What kind of attrition do you have to deal with? What kind of salaries, raises or wage inflation, are

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 5)

Sramana Mitra: Interesting. I have heard a lot of different perspectives on that one. There is a serious interest in having work done closer [to home]. Of course, maybe there is a bit of difference between pure BPO work and more development-oriented work; the time zone issue is more significant and so forth. But I guess

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 4)

Sramana Mitra: How much of your business is catering to the India market, Manish? Manish Dugar: At this point, it is miniscule. It’s less than 5% of the BPO business that is [from] customers; however, we intend to get to a model where in we get similar profitability and buy outsourcing work,  we also get similar profit

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1Mby1M Deal Radar 2010: Empathica, Georgia, Ontario

Over the next few weeks Deal Radar will feature companies that have been successful in creating and using Facebook applications as part of of their business model. Empathica is a company that has used Facebook in its efforts to automate the measurement and management of customer loyalty and thereby prevent customer defection. The company’s mission

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