Thought Leaders in Big Data: Interview with Rick Kieser, CEO of Ascribe (Part 5)

Sramana Mitra: Is there anything else that is significantly different in the text analytics field currently? Rick Kieser: The other element is taking a look at foreign languages through text analytics and how that evolution is taking place. The context of generating sentiment from English vs. French vs. German is very different in terms of

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Thought Leaders in Big Data: Interview with Rick Kieser, CEO of Ascribe (Part 4)

Sramana Mitra: We have done a story on Clarabridge, and I met the founders of Attensity a long time ago, when they were just starting up. Can you talk about the technological point of view? Who is doing what, and how would you rate those approaches? Rick Kieser: I mentored a firm that was a

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Thought Leaders in Big Data: Interview with Rick Kieser, CEO of Ascribe (Part 3)

Sramana Mitra: What are the trends in the data you are processing? Rick Kieser: It is difficult to say, because we process more than 300 million comments a year. Since we have such a large platform, we span the major industries – pharmaceutical, transportation, energy, financial services.

Thought Leaders in Big Data: Interview with Rick Kieser, CEO of Ascribe (Part 2)

Sramana Mitra: The problem you describe is clear and easy to understand: unstructured data that comes through open-ended comment boxes in market research forms. You help process those comments and categorize them. Tell us more about what other trends are driving behavior change inside the corporations that are prompting you to move more in that

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Thought Leaders in Big Data: Interview with Rick Kieser, CEO of Ascribe (Part 1)

Rick Kieser is the chief executive officer of Ascribe, a company that provides a comment management platform to drive meaningful insights from customer comments and in doing so processes more than 300 million customer comments per year. Rick has more than 20 years of operating, management consulting, and venture capital experience. In this interview he

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Deal Radar 2010: HyperQuality ,Seattle, Washington

When you make a customer service call and hear, “This call may be recorded for quality assurance,” that may be HyperQuality. The company listens to customer service calls and digs for patterns, trends, red flags, and important business intelligence that can affect company performance. It also specializes in working with clients who have outsourced to determine

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Deal Radar 2010: Allegiance, Inc.

Allegiance, Inc. offers feedback management software to help organizations grow and increase profitability through better customer and employee loyalty and engagement.  Through its Allegiance Engage SaaS platform, the company gathers survey responses and unsolicited comments in real time into a centralized online system, saving time, effort, and money.

Deal Radar 2008: Passenger

Passenger provides an on-demand platform for companies to collaborate with their customers. The company was founded in 2005 when social networking, web forums and chat rooms had started becoming a common way for consumers, especially younger consumers, to provide feedback (solicited or otherwise) on products. Passenger’s co-founders, Andrew Leary and Justin Cooper, realized that companies

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