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HOT TOPICS
- The Accelerator Conundrum
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- The Future: End of Capitalism
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customer experience management
Thought Leaders in Big Data: Interview with Sid Banerjee, CEO of Clarabridge (Part 5)
Sramana Mitra: Given where you sit and the kinds of customers you work with, if you were to step up from your micro viewpoint and look at the macro picture, where are the open problems? What kind of areas do you recommend entrepreneurs to look at? Sid Banerjee: We see customers continuing to look at
Thought Leaders in Big Data: Interview with Sid Banerjee, CEO of Clarabridge (Part 4)
Sramana Mitra: In other words, you have identified a specific usage of words and expressions, whether it is in chat or social media. You see certain types of expressions and you have been able to algorithmically qualify that in order to predict certain behavior. Sid Banerjee: Yes and no. We do that in run time.
Thought Leaders in Big Data: Interview with Sid Banerjee, CEO of Clarabridge (Part 3)
Sramana Mitra: Can you talk about the data sources? You said CRM is one of the sources. What about social media data? Sid Banerjee: Social media is a very big part of our picture. The majority of our customers are using social media. One thing that is different at Clarabridge from traditional social media and
Thought Leaders in Big Data: Interview with Sid Banerjee, CEO of Clarabridge (Part 2)
Sramana Mitra: Let’s have some examples of those problems. Sid Banerjee: The companies will often localize website content to certain market or product needs. That localization can often lead to inefficiency. When they find that people have a particular problem using websites or completing transactions, there will be feedback that comes in a variety of
Thought Leaders in Big Data: Interview with Sid Banerjee, CEO of Clarabridge (Part 1)
Sid Banerjee is the chief executive officer of Clarabridge, a company that offers customer experience management solutions to large enterprises through the use of big data analytics. Sid has a BS and an MS in electrical engineering from MIT and more than 20 years of experience in business intelligence leadership. Several companies have grown or
