Novell has adopted cloud in the form of several SaaS solutions such as PivotLink, Callidus, BlueRoads. In this part of the interview, Novell’s CIO Jose Almandoz talks about issues involved in adoption of cloud computing at a large organization such as Novell in terms of integration, vendor support, SLAs etc. He brings up an interesting topic of how traditional Infrastructure providers such as telecom companies are trying to move up the ‘cloud’ stack by offering applications as value added services in cloud space.