Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 2)

By Sramana Mitra and guest author Shaloo Shalini SM: Very interesting! Tell me more about how this private cloud at TeleTech built. Can you talk about which vendors are supporting this initiative? This is a fascinating case study, and to me it sounds like a large-scale infrastructure. Are you running this from a central data center

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 1)

By Sramana Mitra and guest author Shaloo Shalini We have here an interesting cloud adoption use case with generous insights into the world of a large global business process outsourcing (BPO) enterprise, TeleTech, which manages global-scale contact centers. Over the past seven years, through private cloud adoption, TeleTech has not only moved to the next level

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Deal Radar 2010: RetailMeNot.com ,Melbourne, Australia

RetailMeNot.com is the flagship property of Melbourne, Australia-based Web development company Stateless Systems and one of the most popular coupon websites in the United States. Other Stateless Systems products are CushyCMS, a content management system powering over 50,000 websites, and Trendsmap.com, an application for visualizing Twitter trends in real time.

Deal Radar 2010: 99designs, Australia

99designs is a marketplace for crowdsourced graphic design. The company runs contests through which clients submit design briefs to the site along with how much they want to pay. Designers registered with 99designs submit their entries, and the client chooses which design they want and pays the winning designer. This approach has proved popular among

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Deal Radar 2009: uTest, Massachusetts

This blog has covered various aspects of outsourcing in some depth; today we turn to a business model that is at the crossroads of the older outsourcing model and the growing preference for on-demand and SaaS services. uTest uses crowdsourcing for its customers to test their Web, desktop, and mobile applications through a large community

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