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CrowdEngineering
Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 2)
Posted on Saturday, Jan 1st
By Sramana Mitra and guest author Shaloo Shalini SM: Very interesting! Tell me more about how this private cloud at TeleTech built. Can you talk about which vendors are supporting this initiative? This is a fascinating case study, and to me it sounds like a large-scale infrastructure. Are you running this from a central data center
Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 1)
Posted on Friday, Dec 31st
By Sramana Mitra and guest author Shaloo Shalini We have here an interesting cloud adoption use case with generous insights into the world of a large global business process outsourcing (BPO) enterprise, TeleTech, which manages global-scale contact centers. Over the past seven years, through private cloud adoption, TeleTech has not only moved to the next level
