Thought Leaders In Cloud Computing: Laef Olson, CIO of RightNow (Part 4)

By Sramana Mitra and guest author Shaloo Shalini SM: What is your take on security in the cloud? As part of delivering this enormous infrastructure to your clients, you obviously have to worry about data security. What is the data security strategy that you deploy for your cloud-based infrastructure?

Thought Leaders In Cloud Computing: Laef Olson, CIO of RightNow (Part 3)

By Sramana Mitra and guest author Shaloo Shalini SM: I see. So you use your own offering for CRM within RightNow? LO: Yes. We use our own system out of the cloud and have our own dedicated team that manages it separately from how we do that for our clients. For our expense management, we

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CRM And RNOW Hook Onto Social Networking

According to Gartner, worldwide CRM market revenue was up 12.5% to $9.15 billion in 2008, and Salesforce.com continues to rise rapidly with a 10.6% share. The company recently announced its social networking product Chatter, which was inspired by Facebook and Twitter. While Chatter has been developed in-house, rival SaaS customer relationship management (CRM) vendor RightNow is

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Top 8 SaaS Stocks

We’ve been looking at SaaS closely for a while now. Let’s do a recap of the Top 8 SaaS Stocks that I am tracking. Also, I want to reiterate that I believe SaaS stocks are recession-proof.

More SaaS: Concur, Taleo, RightNow

Concur, the expense management software maker, released its earnings for the second quarter of 2008. Subscription revenue growth was the main driving force behind their robust earnings. The company posted net income of $4.5 million or $0.09 a share, compared with $1.8 million or $0.04 a share in the corresponding quarter last year. Total revenue is

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SaaS: Omniture and Citrix

Omniture declared their second quarter earnings on July 23. Net loss was $6.5 million or $0.09 per share, compared with $4.1 in the second quarter of 2007. GAAP revenues for the same period were $71.6 million, compared with $63.2 million in the previous quarter and $33.5 million for the same period a year ago. This

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Building an Ambitious SaaS Company: Taleo CEO Michael Gregoire (Part 9)

SM: What is your business model? What is the pricing model? MG: The pricing model in the enterprise space, for companies with more than 3,000 employees, is that we charge by the number of employees in the company. It is not a transactional pricing system. We use multi-year contracts; most of them are three years

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Trend Radar 2008: SaaS Impact on IT Infrastructure

As we go into the era of broader SaaS adoption inside the Enterprise, the CIO’s office has some new headaches coming, although overall, a simplification of the IT infrastructure is on course. Imagine. You are the CIO of a Fortune 500 company. Your organization has deployed Salesforce.com for CRM, Concur for Travel, Webex for Collaboration,

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