Sramana Mitra: IT service desk, from a software point of view, it’s ServiceNow. Now you’re talking about agents. Isn’t that being done by these BPO service providers? Gaurav Rewari: That’s a very good question. It’s still being put into ServiceNow. The need for analytics, I would argue, is even greater when you have outsourced part
Sramana Mitra: What year does that bring us up to? Gaurav Rewari: That brings us to 2012. Sramana Mitra: That was pretty recently. Gaurav Rewari: Yes, but that startup bug I alluded to earlier hadn’t quite left me. It started biting me quite hard again. Our respective product lines at Oracle were doing really well. They
Sramana Mitra: You can’t have everything. You have to choose. What year does that bring us up to? Gaurav Rewari: In early 2000, I decided to do another startup in the consumer space. It was a company called FirstRain, named after the Indian monsoon season. I have memories of staring out at torrential rain and