SM: You realize that this is tying, to some extent, into a world that came well before you guys and well before social media as the world where automated customer service based on natural language processing and automated email response systems? WO: Yes. It wasn’t a bad idea. It’s how do you provide a high
We’ve talked a lot about Salesforce.com on this blog. Those of you who follow it know that I talked to CTA Marc Ferrentino in July 2011 for my Thought Leaders in Cloud Computing series. Once a company that focused primarily on facilitating customer relationship management for its clients, Salseforce has started branching out into platform