Thought Leaders In Cloud Computing: Mandy Edwards, CIO Of Sitel (Part 4)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: Right. What is the procedure of updating the knowledge base? Let’s say your agents come up with a scenario that is not addressed in the knowledge base, and somehow or the other you have to figure out how to answer that question. How does that

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Thought Leaders In Cloud Computing: Mandy Edwards, CIO Of Sitel (Part 3)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: OK. Would you talk more about integration? I would love to know more about what is happening in the area of knowledge base. Where is the knowledge base? Do customers maintain it, or does Sitel? What is the process that goes on in augmenting the

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Thought Leaders In Cloud Computing: Mandy Edwards, CIO Of Sitel (Part 2)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: This is a great example that you are moving e-mail to the cloud. What is the strategy from a vendor point of view? I have been doing a lot of these interviews, talking to a lot of CIOs, and one category that is coming up

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Thought Leaders In Cloud Computing: Mandy Edwards, CIO Of Sitel (Part 1)

By Sramana Mitra and guest author Siddharth Garg In this interview, we spoke with Mandy Edwards, the global chief information officer at Sitel. Sitel is the leading business process outsourcing (BPO) call center provider, as ranked by the Black Book of Outsourcing, a Data Monitor company. Sitel’s customer interaction outsourcing solutions span more than 135

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Thought Leaders In Cloud Computing: Chris Burchett, CIO Of Credant Technologies (Part 7)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: If you look more closely that problem [of proving you are who you say you are], yes, I think that is a problem that is unsolved and open. But it is also a very big problem, and architecturally how do you see that evolving? Because,

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Thought Leaders In Cloud Computing: Chris Burchett, CIO Of Credant Technologies (Part 6)

By Sramana Mitra and guest author Siddharth Garg Sramana Mitra: I think in general, the security holes around the world are much larger right now because, for one reason, there is a lot more distributed, federated technology being used, and as a result there are a lot more holes. And you just gave us the

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1M/1M Strategy Roundtable For Entrepreneurs on Thursday, May 5

Entrepreneurs interested in discussing their startup ventures are invited to pitch their businesses or attend the next FREE online strategy roundtable, co-hosted with Indian Angel Network, on Thursday, May 5, 2011, starting at 8:00 a.m. PDT/11:00 a.m. EDT/8:30 p.m. IST. You can find more details here and register here. All are welcome!

Next 1M/1M Strategy Roundtable For Entrepreneurs On Thursday, May 5

Entrepreneurs interested in discussing their startup ventures are invited to pitch their businesses or attend the next FREE online strategy roundtable, co-hosted with Indian Angel Network, on Thursday, May 5, 2011, starting at 8:00 a.m. PDT/11:00 a.m. EDT/8:30 p.m. IST. You can find more details here and register here. All are welcome!