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HOT TOPICS
- The Accelerator Conundrum
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- Platform as a Service
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- Web 3.0 = (4C + P + VS)
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CIO
Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 6)
Naveen Sharma: Many of our current service offerings started off as XTIN projects. Take for example our Ignite offering, which was the result of a bunch of researchers who had young children who were interested in how to use technology to personalize education. They went to K to 5 classrooms and observed how the teacher
Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 5)
Sramana Mitra: I’m going to switch gears a bit and ask you to put on your Chief Innovation Officer hat on. Let me give you a bit of context about why I want to go in this direction. In our incubator program, one of the areas we’re doing a lot of work on right now
Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 4)
Sramana Mitra: These are good examples of taking data and doing something interesting with it to produce actionable business value but it didn’t really cover multi-modal data. You say it was one of the issues that you’re trying to illustrate. Can we take a use case where there is actually multi-modal data involved? Naveen Sharma:
Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 3)
Naveen Sharma: Our challenge is not the question of volume, it’s more of variety because if you look at our call center data for example, that’s primarily an audio-based database. If you look at transportation services, that’s primarily video-based data. If you look at our call centers, they’re also looking at social media data, which is
Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 2)
Sramana Mitra: Sounds like you have back office services. That’s one of the emerging direction or already in-swing direction for the company, since you are already generating a good $10 billion in revenue from that part of the business. What’s interesting about that business? Where are points of views emerging around the big trends in
Thought Leaders in Big Data: Naveen Sharma, Chief Innovation Officer, Retail, Xerox (Part 1)
We have two interesting discussions in this interview with Naveen: one about Big Data and a second one about Corporate Incubation. As you know, in 1M/1M, we’re working on Corporate Incubation quite extensively. Naveen throws light on Xerox’s strategy. Sramana Mitra: Naveen, let’s start with a bit of your background and also by setting the
Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 7)
By Sramana Mitra and guest author Shaloo Shalini SM: Now, another thought that came to mind as you were talking about recording all your different calls is, What kind of analytics do you do on those calls? Are you converting them from speech to text and then running analytics on them? How do you analyze
Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 6)
By Sramana Mitra and guest author Shaloo Shalini SM: I would particularly love to hear your thoughts about the phenomenon of ‘expert customers,’ say champions or really knowledgeable users, power users, of certain products, whatever they may be. CK: There was a guy who probably made it in the Wall Street Journal and the New
