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- The Accelerator Conundrum
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call center
Thought Leaders in Cloud Computing: Mike Burkland, CEO of Five9 (Part 2)
Posted on Monday, Nov 10th
Mike Burkland: To map out the landscape, this is a market in which Avaya, Genesys, Aspect, and Cisco have a product. Those four legacy players control a very large majority of this legacy market. They’ve been around for several years providing solutions on-premise that are hardware and software-based. Sramana Mitra: These four legacy players have both switching and CRM
Thought Leaders in Cloud Computing: Mike Burkland, CEO of Five9 (Part 1)
Posted on Sunday, Nov 9th
Cloud-based contact centers are an active space. Here’s an opportunity to get up to speed with the developments. Sramana Mitra: Let’s first introduce yourself to the audience as well as what you do in the company. Mike Burkland: I’m the CEO of Five9. I joined here as CEO back in January, 2008 – over six years
