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brian dhatt
Thought Leaders in E-Commerce: Brian Dhatt, CTO of Borderfree (Part 7)
Sramana Mitra: It’s still a whole lot of cans right now because the delivery rates are going down. The spam volumes are going up. The inbox is becoming a total nightmare. Brian Dhatt: It depends on your approach. I think there are emails that consumers value and still want to look at every single day. I think
Thought Leaders in E-Commerce: Brian Dhatt, CTO of Borderfree (Part 6)
Sramana Mitra: Is there any other point that you want to make? Are there any open problems that you are seeing, trying to solve, or want to see entrepreneurs solve? Brian Dhatt: The other big one that is worth discussing might be mobile, which I know you’re probably hearing a lot about. The funny thing
Thought Leaders in E-Commerce: Brian Dhatt, CTO of Borderfree (Part 5)
Sramana Mitra: So you calculate duties based on data that you have. You collect that duty when you deliver the goods and pay the duty after the fact. Brian Dhatt: We show it to them right during checkout. If you’re checking out on J.Crew, you’ll see the duties that would be assessed and pay for
Thought Leaders in E-Commerce: Brian Dhatt, CTO of Borderfree (Part 4)
Sramana Mitra: It sounds like there are three or four different aspects that are issues. One is the payment and the whole currency management aspect. The other is shipping and who is considered as a trusted source for shipping. Brian Dhatt: On the shipping and the compliance side, that’s a big deal to folks. The
Thought Leaders in E-Commerce: Brian Dhatt, CTO of Borderfree (Part 3)
Brian Dhatt: From a personalization perspective, you can go down to the complex individualized personalization. In the first stage, a lot of times, we can do a lot of personalization as part of the site experience based on things like different seasons globally. For example, in Australia you might be looking for a bikini whereas in New York,
Thought Leaders in E-Commerce: Brian Dhatt, CTO of Borderfree (Part 2)
Sramana Mitra: Because you’re at Borderfree, your angle is on the international. We will explore that angle, but I just want to anchor this discussion by pointing out a few other things that I see in e-commerce. We started covering these quite extensively actually. Very recently, we have covered two companies that are each furthering
Thought Leaders in E-Commerce: Brian Dhatt, CTO of Borderfree (Part 1)
Borderfree provides tools to help move e-commerce to its next phase: going global. Read on! Sramana Mitra: Let’s start by introducing our audience to you a little bit as well as all your different e-commerce-related experience so we can set the context for the conversation. Brian Dhatt: I’m the CTO at Borderfree. That means I’m
