Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 7)

Sramana Mitra: My question was somewhat different. For instance, a lot of the crisis in this round concerns sovereign debt and government debt, right? Whether it’s at a state, level, city, or municipality level, there is a debt crisis and deficit. So, there is a need to cut government spending. Do you expect that to translate

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 6)

Sramana Mitra: The telecom industry is looking very interesting in Africa. Manish Dugar: Yes. SM: Now, what is your read of the attrition trend in India. You have a lot of people. You have to manage very large workforces. What kind of attrition do you have to deal with? What kind of salaries, raises or wage inflation, are

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 5)

Sramana Mitra: Interesting. I have heard a lot of different perspectives on that one. There is a serious interest in having work done closer [to home]. Of course, maybe there is a bit of difference between pure BPO work and more development-oriented work; the time zone issue is more significant and so forth. But I guess

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 4)

Sramana Mitra: How much of your business is catering to the India market, Manish? Manish Dugar: At this point, it is miniscule. It’s less than 5% of the BPO business that is [from] customers; however, we intend to get to a model where in we get similar profitability and buy outsourcing work,  we also get similar profit

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 3)

Sramana Mitra: What is the delivery model? I’m very interested in understanding more about Wipro’s rural BPO strategy. Manish Dugar: Sure. If we are to address the ever increasing appetite of the clients in terms of hospital, and if we are to ensure that we are tapping the talent at the right place, being only in these

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Outsourcing: Manish Dugar, Senior VP And Global Head Of Wipro BPO (Part 1)

From its humble beginnings as a consumer products business in 1945, Wipro has become a global company that serves customers in IT, BPO and R&D. Although its headquarters remain in Bangalore, India, Wipro has expanded its service horizons to include, North America, Latin America, Europe and Asia. 

Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 7)

By Sramana Mitra and guest author Shaloo Shalini SM: Now, another thought that came to mind as you were talking about recording all your different calls is, What kind of analytics do you do on those calls? Are you converting them from speech to text and then running analytics on them? How do you analyze

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Thought Leaders In Cloud Computing: Carol Kline, CIO Of TeleTech (Part 6)

By Sramana Mitra and guest author Shaloo Shalini SM: I would particularly love to hear your thoughts about the phenomenon of ‘expert customers,’ say champions or really knowledgeable users, power users, of certain products, whatever they may be. CK: There was a guy who probably made it in the Wall Street Journal and the New

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