Sramana Mitra: How big was the LexisNexis deal? Dave Copps: It ended up being a multi-year deal that paid us over $3 million. Sramana Mitra: That’s awesome. Dave Copps: For a startup, it’s amazing. Sramana Mitra: What about the early parts of this company? Obviously, you had made money from the previous company and you
Dave Copps: I think when you have too much money, you get lazy. I like the idea that you’re always conscious of every dollar you spend. When I say we raised $3 million, that’s because we brought in more than that in revenue to continue bootstrapping a big piece of it. We were finally given
Sramana Mitra: What year was that? Dave Copps: That must have been 1997 or 1998. I founded my first company in 1999. I literally found a scientist, and we started writing algorithms. We were using Matlab. It didn’t scale. We went down a few paths. We failed and start over, failed and start over, and failed
Artificial Intelligence startups are very hot these days. Read how Dave Copps has built Brainspace from Dallas. Sramana Mitra: Let’s start with the very beginning of your story. Where are you from? Where were you born, raised, and in what kind of background? Dave Copps: I was born and raised in Dallas, Texas. My dad
Sramana Mitra: Talk to me a bit about how you deal with emotions. You presented that as one of your key differentiators. Talk to me about how you achieve emotional parsing in your agents. Jonathan Crane: Here’s how we basically look at it. If a customer wanted to renew a wireless service contract and I knew that
Sramana Mitra: How big is your virtual agent business? Jonathan Crane: It’s just started growing because we’ve just released it. Over the last year, we’ve established pilots in every one of the vertical industries looking at how we take this artificial intelligence as we call it and put her to work in insurance, put her to
Jonathan Crane: Amelia is targeted at changing the way we work. We’ve taken these virtual engineers in IT management and we’re now coming up with a virtual employee. We’ve bunched this together and call it digital labor or software-defined labor, much like we’re seeing technologies today like Network-as-a-Service or Software-as-a-Service. Everything is being made into
How far should Artificial Intelligence be pushed to engage emotionally with humans? Sramana Mitra: Let’s start by introducing our audience to yourself and IPSoft. Jonathan Crane: I’m the Chief Commercial Officer of IPSoft. IPSoft is probably not a company many of you would know. We’ve been a privately held company for 17 years now, grown to