SM: What kinds of problems have you identified as big open problems you are going to tackle in the labs? TL: We are always working on making the service faster, scalable and more reliable. We have a team of folks that are looking for the 1 in 10,000 to the 1 in 100,000 “nasty thing”
SM: How do you provide fast, reliable service globally? What is the secret there? TL: There are a bunch of things we do for that. In the old adage, having our servers near the end users rewards them. We sit on top of and find better routes on the Internet. We don’t change the protocol,